Shipping policy

We process orders within 24-72 hours and deliver them within 5-14 days depending on your location, with tracked shipping included for you convinience.

We also offer a 14-day refund policy for all orders, ensuring a hassle-free shopping experience. Returns may not require sending the item back depending on the situation. If physical return is required, the method is by mail, with no extra cost and the label is the customer's responsibillity. Refund processing time is within 7 days.

For any queries or assistance, our customer support team is always there to help, please contact at support@lumaoutdoors.store on email.